Gartner’s Trends 2021 Infrastructure & Operations

This year, Gartner, IDC and others are once again providing us with the IT Trends 2021. We took a closer look at the Top 6 Trends in Infrastructure & Operations published by Gartner Inc. on December 7. We quickly got to grips with completely different, yet essential questions:

  • Can we even speak of trends in current times? 
  • Don’t trends presuppose a stable structure of business as well as organizational and financial possibilities for change? 


As long as economic stability is not fully restored, managers and employees lack security, confidence and motivation. It will take some time before top management has positive key figures and sees its own profit targets in the clear. Only then will there be a green light and money again for projects, investments, staff expansion, innovation, etc. Until then, EBITDA, cost cuts, investment backlogs and staff reductions will dominate.

Conclusion: IT trends have basic economic requirements that must be met. Anyone looking for proof of this thesis is welcome to amuse themselves with a Google Search of the predicted IT trends for 2020…



Gartner’s Trends 2021 – Infrastructure & Operations:
  1. Anywhere operations

    The I&O team must be able to ensure the agreed internal service quality (SLA) AND provide the departments with the necessary infrastructure (clients, accessories, DaaS, Microsoft 365, etc.). The “New Way of Working” also requires professional support for the users by means of Adoption & Change Management.

  2. Optimal infrastructure

    The range of IaaS such as Azure or PaaS solutions such as SAP Cloud Platform is increasing rapidly. The requirements are also shifting in the direction of integration and operation. Projects have to be argued with a ROI more than ever. Not necessarily a home game for IT managers. We at ITSDONE see this trend weakening in 2021.

  3. Operational continuity

    The requirement for service availability and DR solutions is not new. However, automation is increasingly coming to the fore here. Infrastructure as Code (IaC), as we are already successfully using with some large enterprise customers, is a growing trend.

    GitLab as a management solution and Terraform for provisioning are just some of the tools required for this. One of the most exciting topics in a long time. Quick wins with easy to calculate ROI bills are to be looked for in automation at the applicator level e.g. with UiPath. ITSDONE already has the relevant project experience and certifications.

  4. Core modernization

    It remains to be seen to what extent the Austrian AWS investment premium will bring about a modernization of the core infrastructure. In our view, the formal requirements for a capitalizable investment are massively contrary to cloud services, as they ideally form the technical basis of trend #1 to #6. In contrast to Gartner Inc., we rather see a postponement of investments and thus an extension of the current useful life, provided that manufacturer maintenance is ensured.

  5. Distributed cloud

    We have been following the trend described by Gartner of placing workloads in cloud infrastructures for several years and this is one of the core services of ITSDONE. Based on our experience from several projects, we know that creating a landing zone, building the network and security framework, complying with governance and “saasifying” applications requires both internal and external resources.

    With the DC Region Austria East, Microsoft has made a very smart move. In the enterprise and large enterprise sector, the conclusion of the Enterprise Agreements are decisive for the speed and scope of the migration. The Austrian SME market has the opportunity to get its own infrastructures out of its own responsibility once and for all and combine them with Microsoft 365. It remains to be seen whether an economically hard-hit SME market will make trend-setting decisions in 2021. In the medium term, this segment will benefit the most from Microsoft’s best-in-suite approach.

  6. Critical skills vs. critical roles

    With the introduction of cloud solutions and services, the organizational orientation of IT staff is also changing. Technical areas such as Windows, network, backup, etc. merge. With the “Saasification” as well as with the introduction of Microsoft Teams, process competence is required as well as the ability to proactively accompany the users in their “New Way of Working” (Adoption & Change Management). 2021 is probably the perfect year for a realignment of the IT organization.


In summary, ITSDONE’s core areas of MWP, automation and SAP are reflected in the trends cited by Gartner Inc. although the era for IT trends is certainly starting to run late.


Source: 7.12.2020,


21 Dec
Gartner’s Trends 2021 Infrastructure & Operations