Our SAP Operation Center is responsible 24×7×365 for the SAP systems and infrastructure of our customers. After many years of operational experience and a high degree of maturity, we place great emphasis on the following intricacies:

• Continuous updating of our system documentation and Knowledgebase
• Perfecting the monitoring checks (SAP, database, OS, interfaces)
• Fair remuneration for our shift workers
• Stable staffing

 

ITIL provides us with a standardised basis for our services. A common language and understanding with customers and technology partners is important:

• Service Operation (Event Management, Incident Management, Request Fulfilment, Problem Management etc.)
• Service Transition (Change Management)
• Continual Service Improvement

 

The SAP Operation Service is fully included in our ISAE 3402 Type II controls and is therefore subject to ongoing internal and external audits by auditors.