SAP Operation

SAP support around the clock

Our SAP Operation Center is responsible 24×7×365 for the SAP systems and infrastructure of our customers. After many years of operational experience and a high degree of maturity, we place great emphasis on the following intricacies:

  • Continuous updating of our system documentation and Knowledgebase
  • Perfecting the monitoring checks (SAP, database, OS, interfaces)
  • Fair remuneration for our shift workers
  • Stable staffing

 

ITIL provides us with a standardised basis for our services. A common language and understanding with customers and technology partners is important:

  • Service Operation (Event Management, Incident Management, Request Fulfilment, Problem Management etc.)
  • Service Transition (Change Management)
  • Continual Service Improvement

 

The SAP Operation Service is fully included in our ISAE 3402 Type II controls and is therefore subject to ongoing internal and external audits by auditors.